Employment Practices Liability (EPL) coverage for staffing firms, as a part of any robust employment agency insurance program, is designed to protect companies against claims brought by an applicant or employee for allegations of discrimination, sexual harassment, wrongful termination and other aspects of employment practices.
This policy is designed to provide coverage to the staffing firm for in-house employees as well as for contract (temporary employees) placed with clients who fall subject to their client’s work environments. While coverage is extended to the clients for any actions of the staffing services workers while at the client’s workplace, coverage is also extended to non-employees subject to the workplace environment as well.
Workplace investigations address important concerns
When an incident occurs an investigation helps to address problems and are an important tool for responding to complaints or incidents regarding suspected workplace misconduct. These investigations can also help improve employee morale, increase productivity, and end inappropriate conduct by employees and staff.
Internal investigations are vital to an employer’s ability to avoid litigation by promptly responding to any concerns about the work environment. In some cases, litigation might possibly be avoided altogether, since employees who feel their employers have addressed their complaints often respond positively when they feel the matter has been properly handled.
When necessary it’s best to initiate the investigation promptly, however do not compromise confidentiality, and assure those involved that all information garnered will be treated with sensitivity. It is best to remain as impartial as possible and never make assumptions. Also, choose an investigator who will avoid rushing to judgment.
Conduct an effective investigation
You can help with the investigation by explaining the process using simple language to communicate the purpose of the investigation to the complainant and any witnesses. Ask the witnesses to identify corroborating evidence or any documents related to the situation.
Document the procedure carefully by taking detailed notes, but remain mindful of attorney-client privilege issues. Remain professional and courteous toward all witnesses, including the complainant and the accused and remind involved parties of their obligations, which include confidentiality, non-retaliation, and the need for truthfulness and candor.
Always attempt to resolve issues fairly and satisfactorily, but in the event things go sour, employment agency insurance coverage will help you in dealing with any legal issues.